Return and Exchange Policy

Thank you for choosing MuscleDealer – where your satisfaction is our priority!

At Muscle Dealer, we are committed to providing only the highest quality, original products. However, if you are not satisfied with your purchase or wish to return a product, we offer a flexible return and exchange policy to ensure your comfort and happiness.



Return and Exchange Policy

General Conditions:

  • Return Period: You may request a return or refund within 7 days of receiving the product.
  • Product Condition: The product must be returned in its original packaging, unused, and in perfect condition.
  • Order Number: Please provide your order number or invoice.
  • Damaged Products: If you receive a damaged or defective product, please contact us within 48 hours of receiving it.

Return Process:

  1. Contact Us: Reach out to our customer service team via email at [email protected] within 7 days of receiving the product.
  2. Provide Information: Share your order number, a description of the issue, and photos of the product.
  3. Confirm Pickup: Our customer service team will assist you and confirm the pickup location.
  4. Inspection and Refund/Exchange: Once the product is received and inspected, it will be either exchanged or refunded.

Refund Terms:

  • Online Payment: Refunds will be credited to the same account or card used for the purchase.
  • Cash on Delivery: The refund amount will be credited to your online balance for future use. Delivery and cash-on-delivery fees are non-refundable.
  • Refund Fees: VAT will be refunded when the product is returned. Refunds to credit cards may take up to 14 days, depending on your bank's policy.

Non-Returnable or Non-Exchangeable Products:

Certain health-related items cannot be returned or exchanged, including:

  • Wearable tech devices
  • Swimwear
  • Earplugs
  • Glasses
  • Sports bras
  • Socks
  • Gloves
  • Bandages
  • Insoles
  • Towels

Additional Information:

  • Product Packaging: The product must be returned in its original condition with all accessories and price tags.
  • Shipping Costs: If the product is returned in a non-ideal condition or after use, the customer will be responsible for the return shipping costs. Shipping is managed by our partnered shipping companies.

For any additional inquiries, please contact our customer service team at [email protected].

Please review the return policy regularly, as it may be updated from time to time.